"There's no number value I can put on the satisfaction I feel every day knowing I've been able to make an impact in a homeowner's life."
VP, Program Operations
The Vice President, Program Operations, is a key member of the senior management team, reporting directly to the Chief Executive Officer. The Vice President will oversee a portfolio of programs and will be responsible for coordinating and managing all activities related to their portfolio and ensuring programs are executed with operational excellence. The Vice President will also partner with leadership to facilitate continuous program improvements, including strengthening design and monitoring operations across their portfolio. The ideal candidate has been a strong leader with a proven ability to deliver complex programs at scale, and brings expertise related to the operation and delivery of programs providing direct services, with a strong preference for experience with programs serving 1-4 family homeowners in areas of foreclosure prevention, home repair, sustainability and climate resiliency, residential mortgages and lending, and preserving home equity for intergenerational wealth transfer. The Vice President must be an effective collaborator and a constructive problem-solver with the skills to lead an interdepartmental team of staff with a diversity of goals and approaches. The Position will manage relationships with key stakeholders, especially our key partners in the City and State as well as private sector.
HAF Mortgage Escalations Specialist
Are you an experienced foreclosure prevention professional who is looking to urgently help homeowners affected by the pandemic? If so, we encourage you to apply for a HAF Mortgage Escalations Specialist position at the Center.
Sustainable Neighborhoods LLC, a CDFI and subsidiary of the Center (“SN”), has been selected by New York State’s Homes and Community Renewal (“HCR”) to administer the New York State Homeowner Assistance Fund (“NYS HAF”), using resources allocated to New York under the federal American Rescue Plan Act of 2021 to deliver financial support and services to homeowners affected by COVID-19. The HAF Mortgage Escalations Specialist will play a critical role in the NYS HAF program by being a member of a team that will help homeowners, primarily low-to-moderate income and socially disadvantaged households, to obtain home-saving loss mitigation assistance from mortgage loan servicers.
The ideal candidate will be an expert in loss mitigation procedures including federal mortgage investor guidelines, a skilled and detail-oriented problem solver, and have foreclosure prevention housing counseling experience or legal services advocacy on behalf of homeowners.
Program Associate, Finance
The Program Associate will be an important member of the Center’s Operations team, working primarily with the Homeowner Assistance Fund (HAF) program to deliver grant aid or loans to low- and moderate-income clients in need of financial assistance. Reporting to the Senior Program Manager, Finance, or his or her designee, and working closely with the Center’s outsourced accounting firm, the Program Associate will ensure all required payments are generated quickly and accurately, consistent with program performance goals and with proper documentation.
HAF Program Operations (multiple roles)
The Center is launching a program that will help thousands of New Yorkers who are struggling due to the economic effects of the pandemic to save their homes. We are recruiting for our program operations team who will make sure aid gets to vulnerable families quickly, efficiently, and with compassion and care. We are looking for creative, organized and detail-oriented problem solvers who are passionate about serving vulnerable and at-risk populations to join our team.
We are recruiting through this posting for a range of program operations roles from Program Associate level through Senior Program Manager. Individuals at all experience levels interested in program operations are encouraged to apply.
Business Intelligence Analyst
We seek a Business Intelligence Analyst who has a desire to use their data analysis talents to help expand opportunity for all New Yorkers. The Business Intelligence Analyst is an exempt position that reports to the Senior Data Manager. The ideal candidate will have 3+ years of experience as a Salesforce Administrator. The candidate must be self-driven, have strong critical thinking skills, have extensive experience with Tableau and Salesforce Reporting, and a keen sense of observation and inquiry. Work samples of dashboards and visualizations are requested.
We seek a Salesforce Administrator who has a desire to use their Salesforce talents to help expand opportunity for all New Yorkers. The Salesforce Administrator is an exempt position that reports to the Senior Data Manager. The ideal candidate will have 3+ years of experience as a Salesforce Administrator. The candidate must be self-driven, have strong critical thinking skills, have extensive experience with Salesforce automation skills, have the ability to respond to project staff and external user requests with a customer-service mentality, develop training materials and program-specific system documentation. The ability to collaborate, coordinate, and communicate with non-technical staff is a must.
We seek a Salesforce Developer who has a desire to use their Salesforce talents to help expand opportunity for all New Yorkers. The Salesforce Developer is an exempt position that reports to the Senior Data Manager. The ideal candidate will have 3+ years of experience as a Salesforce Administrator. The candidate must be self-driven, have strong critical thinking skills, have extensive experience with Apex and Omniscript in Salesforce.
Senior Program Associate - Lending Systems & Program Administrator
The Senior Program Associate, Lending Systems & Program Administration, reporting to the Director and/or Deputy Director of Lending, manages the configuration and administration requirements of the residential loan origination & servicing systems platforms. She/he will work with the mortgage product delivery teams, internal or external technology teams and appropriate vendors to scope, design and oversee these and other integrated platforms to help deliver specific program lending/servicing goals and integration requirements.
Senior Program Manager - HAF Mortgage Escalations
Are you an experienced foreclosure prevention professional who is looking to develop and deliver a large, high-impact program effort to urgently help homeowners affected by the pandemic? If so, we encourage you to apply for the Senior Program Manager, HAF Mortgage Escalations position at the Center.
Senior Program Manager - Closing & Servicing
Reporting to the Director of Lending, the SPM will be responsible to improve/design and implement loan closings and the management of loan Servicing programs and supervise lending staff. Program efforts require an understanding of applicant intake, loan processing, underwriting to support the delivery of closing and servicing that follow regulatory guidelines with the support of our Legal Department.