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Our Values

Affordable homeownership is about equality.

We’re in this together.

Neighborhoods are the heart of New York.

Working collaboratively is working strategically.

Important stuff you might want to know

• HUD-approved counseling group
• Licensed mortgage banker in New York State
• Certified Community Development Financial Institution (Learn about CDFIs)
2015 Annual Report | 2014 Annual Report
Freddie Mac Borrower Help Center in New York State

Our History

In 2008, the leadership of New York City and private foundations created the Center to meet the challenge of the Great Recession's foreclosure crisis.



Christie Peale CEO & Executive Director
Natasha Pallan Chief Financial Officer
Lisa Lofdahl Senior Counsel
Lucy Raimes Vice President of Partnerships
Jessica Wells-Hasan Chief External Affairs Officer
Joseph Sant General Counsel and Vice President
Zar Tun Director of Lending
Braden Listmann Director for Programs
Nicole Zajdman Deputy Director of The NY State Homeowner Assistance Fund
Sarah Brown Director of Finance
Julian St. Patrick Clayton Deputy Director of Policy and Research
Christie Peale

Christie was named Executive Director of the Center in February 2012. Under her leadership, the Center has become a leading local and national voice for affordable homeownership, while greatly expanding its portfolio of services for homeowners. Christie has been instrumental in organizing foreclosure prevention services statewide with the New York Attorney General’s Office, raising millions of dollars for homeowners recovering from Hurricane Sandy, and launching a $7.5 million resiliency program for coastal communities. Christie also oversaw the expansion of the New York State Mortgage Assistance Program with an $80 million loan fund and the establishment of one of the nation’s largest annual affordable homeownership conferences.

Most recently, Christie has led the organization with administering the New York State Homeowner Assistance Fund (NYS HAF). NYS HAF program is being administered by the New York State affordable housing agency, NYS Homes & Community Renewal (HCR), in partnership with Sustainable Neighborhoods LLC, a non-profit dedicated to foreclosure prevention and homeownership preservation. NYS HAF is a federally-funded program designed to help homeowners at risk of default, foreclosure, and displacement as a result of the COVID-19 pandemic, and is expected to provide assistance to over 30,000 homeowners throughout the state.

Before joining the Center, she worked in affordable housing preservation for the New York State Housing Finance Agency, and for affordable housing developers in Washington Heights and Bushwick. She also spent several years in healthcare advocacy for Gay Men’s Health Crisis, the Medicare Rights Center and the Women’s Prison Association. Christie has a B.A. from Harvard College and a Master’s of Social Work in Community Organizing and Planning from Hunter College.

Natasha Pallan

Natasha joined the Center in October of 2014 and manages the internal fiscal operations teams. Natasha has an extensive background in structured finance, capital markets and economic development, having worked in non-recourse commercial lending and institutional bond sales at Deutsche Bank, and corporate finance at Prudential. She also managed a $1.5 billion portfolio of major development projects at Empire State Development. Natasha holds a B.S. in Business Administration from Washington University in St. Louis, and an M.B.A. from the Wharton School at the University of Pennsylvania.

Lisa Lofdahl

Lisa joined the Center in May 2015 from Sullivan & Cromwell LLP, where she practiced law for over 15 years in the commercial real estate area focusing on complex transactions involving financing, joint ventures, mergers and acquisitions and leasing. Prior to entering the law, Lisa was an environmental engineer working for Tenneco Gas in Texas and Louisiana. Lisa has a B.S. in Civil Engineering from the Colorado School of Mines and a JD-MBA from Harvard Law School and Harvard Business School.

Lucy Raimes

Lucy joined the Center in 2009 and currently serves as Vice President of Partnerships, providing strategic guidance on collaborations with the Center’s network of nonprofit service providers. Lucy previously oversaw homeowner services, where she helped to launch a home repair program, strengthen access to sustainability and resiliency resources, further the analysis of the homeowner experience, and support direct homeowner services through the Center’s Homeowner Hub and the Center’s nonprofit network. Lucy previously developed affordable housing projects in Scotland, and in New York City at NYC Department of Housing Preservation and Development. Lucy holds a B.A. from Brown University and a Master of Urban Planning from NYU’s Robert F. Wagner Graduate School of Public Service.

Jessica Wells-Hasan

Jessica came to the Center with more than 20 years of experience in fundraising, management, and external relations, and leads the fundraising, communication, and policy departments. She has secured millions of dollars in new and increased funding for effective organizations in social justice, housing, poverty, and the environment, including at Barnard College, Theatre Development Fund, the National Audubon Society, Girls Write Now, and The Opportunity Agenda. Jessica serves as a founding board member for the Octavia Project; Young, Black, & Giving Back; and POYS (Proud Out Youth Scholarships). She is also on the Advisory Board of EarthShare New York.

Joseph Sant

Joseph joined the Center in 2013 and currently serves as General Counsel and Vice President. He previously oversaw homeowner services, where he helped mobilize coastal resiliency programs that provide services to thousands of NYC homeowners, manages rapid state-wide services provided by the Homeowner Hub, and oversees the Center's HUD-certified Housing Mobility Program. Joseph came to the Center after working as a Senior Attorney at Legal Services NYC, where he brought affirmative impact litigation to combat predatory mortgage lending and enforce consumer protections for low- and moderate-income homeowners. Joseph earned his B.A. at the University of Washington and his J.D. at Georgetown University.

Zar Tun

Zar joined the Center in 2018 as the Deputy Director of Lending for the New York State Mortgage Assistance program. Prior to joining the Center, Zar was a project manager and senior consultant with The Oakleaf Group and Treliant Risk Advisors focusing on loan review projects for compliance, due diligence, and litigation. Over the last 15 years, Zar has held various positions with regional banks and mortgage lending institutions. Zar earned her B.S. in Finance and Management Information Sciences at the University of Maryland, College Park.

Braden Listmann

Braden joined the Center in October 2012 and is the Director of the Network Programs team, which manages programs through the Center’s network of housing and legal service providers, including foreclosure prevention, the Senior Initiative, and homeowner outreach. Previously, Braden worked for a non-profit organization in Chicago where he led campaigns to establish court-sponsored mediation in foreclosure cases and a vacant property ordinance to address abandoned foreclosed buildings. Braden holds a Master’s Degree in Public Policy and Administration from Northwestern University.

Nicole Zajdman

Since joining the Center as a call center representative in 2014, Nicole has grown into her role of Deputy Director of The New York State Homeowner Assistance Fund. Nicole came to the Center after serving two years with AmeriCorps for the Champlain Housing Trust, the largest community land trust in the United States. While working in CHT’s Shared Equity Program, she developed her passion for affordable housing and innovative models of program delivery. Nicole earned her B.A. in Global Studies Business/Economics from Providence College and Project Management 360 Certificate from Cornell.

Sarah Brown

Sarah joined the Center in February 2017. As Director of Finance, she oversees accounts payable, some accounting functions and loan disbursements. Sarah came to the Center from an international nonprofit focused on elections and democracy, where she worked first in Washington, D.C. and later in Jakarta, Indonesia managing operations and overseeing the finance functions. Sarah holds a Master's Degree from the London School of Economics.

Julian St. Patrick Clayton

Joining the Center in 2020, Julian has over a decade of experience with policy analysis, design, research, and advocacy across multiple sectors and policy disciplines. In his work, he spearheaded engagement with elected officials, nonprofits, and community stakeholders around policy campaigns, legislative action, and social service program implementation.

Prior to his time with the Center, he held positions at JPMorgan Chase, NYS Senate, NYS Assembly and the New York City Council. Along the way, he earned international recognition as a recipient of the Robert Bosch Foundation, New Urban Progress and Atlantik Initiative fellowships. Julian holds a BA and an MS in Urban and Regional Planning from Florida State University.

The Team


  • Christie Peale
  • Salima Etoka
  • Pamela Sah


  • Sarah Brown
  • Viviana Chan
  • Michelle March Cooper
  • Acacia Edmondson
  • Hadassa Francois
  • Marie Gustave Abraham
  • Natasha Pallan
  • Johanna Plotkin
  • Maya Sambolah
  • Caitlin Valley

Homeowner Services

  • Rabyaah Althaibani
  • Sabrina Bazile
  • Jessica Castro
  • Collin Clarke
  • Jovan Ellis
  • Dakarai Griffin
  • Matthias Howley
  • Jennifer Leisure
  • Sara Melomedov
  • Marc Morales
  • Alexandra Rickert
  • Genesis Sanchez
  • Aaron Sturm
  • Rudy Ulin
  • Clair Weatherby
  • Sydney Wells
  • Nicole Zajdman
  • Christopher Zimmerman

Homeowner Assistance Fund

  • John Baker
  • Danielle Bayuelo
  • Carolyn Canhauate
  • Andrew Cross
  • Grace Fulop
  • John Gestautus
  • Sarah Helden
  • Mireille Martineau
  • Lauribel Pantaleon
  • Taylor Ray
  • Lucie Scott
  • John Smith
  • Aaron Sturm
  • Nicole Zajdman


  • Tiffany Chambliss
  • Jade Gary
  • Sophie Hass
  • Sabrina Hassan
  • Lisa Lofdahl
  • Jessi Penkoff
  • Joseph Sant


  • Hilman Guillory
  • Michael Haynes
  • Felicia Itri
  • Jennifer Nascimento da Silva
  • Felix Okema
  • Melissa Rosario-Tavarez
  • Zar Tun

Policy and Communications

  • Sophia Abbasi
  • John Baker
  • Sabrina Bazile
  • Laura Cheung
  • Chery Falcon
  • John Gestautus
  • Lucy Gram
  • Caren Johnson
  • Theodora Makris
  • Juan Carlos Patrón
  • Ivy Perez
  • Taylor Ray
  • Ariana Shirvani
  • Julian St. Patrick Clayton
  • Carol Sung
  • Jessica Wells-Hasan
  • Kevin Wolfe

The Center for NYC Neighborhoods’ Board of Directors represents a diverse range of the City’s government agencies, elected officials, non-profits, foundations, and corporations.

Louise Carroll

Board Chair Louise Carroll is currently Partner, Real Estate, at Katten Muchin Rosenman. Prior to that Ms. Carroll was the Commissioner of the New York City Department of Housing Preservation and Development (HPD), the nation's largest municipal housing agency. There she helped design and implement the city's groundbreaking Mandatory Inclusionary Housing program (MIH) requiring that permanently affordable housing be part of residential rezoning. Ms. Carroll was recently awarded the James W. Rouse Civic Medal of Honor for using housing as a platform for economic opportunity, collaborating on urgent work related to the effects of the pandemic and empowering BIPOC developers in New York City. Former New York City Mayor Bill de Blasio appointed Ms. Carroll as housing commissioner and chair of the Housing Development Corporation (the city's bond financing agency) in 2019 after she had served as associate commissioner for housing incentives and before that, assistant commissioner for inclusionary housing.

Eric Enderlin

Eric Enderlin joined the New York City Housing Development Corporation (HDC) as its President in October 2016, following a formal nomination by Mayor Bill de Blasio. As President of HDC, Mr. Enderlin is tasked with leading the nation’s largest municipal Housing Finance Agency towards furthering the Administration’s goals under the Housing New York plan.

Colvin W. Grannum

Colvin W. Grannum served as the president and CEO of Bedford Stuyvesant Restoration Corporation from May 2001 through June 2022. Restoration is recognized as the nation’s first community development corporation. Colvin is also a founder of Bridge Street Development Corporation and served as its first CEO. He serves on the boards of directors of several organizations including Carver Federal Savings Bank, Local Initiatives Support Corporation (LISC), Center for New York City Neighborhoods, Billie Holiday Theatre, and the Metropolitan Museum of Art. City and State Magazine named him to the Brooklyn Power 100 and New York Economic Development Power 75. He has authored articles and op-eds on issues related to African American wealth creation including homeownership. He is a graduate of the University of Pennsylvania and Georgetown University Law Center.

Baaba Halm
Frederick S. Harris

Frederick S. Harris has been a leader in the real estate and housing finance industries for more than 30 years. He is the Managing Director of Mission Title Agency and a member of the board of the Furman Center for Real Estate and Urban Policy. Mr. Harris has served as: the Director of Real Estate for the Metropolitan Transportation Authority, the Executive Vice President of Real Estate Development at the New York City Housing Authority, and a Project Attorney for the Natural Resources Defense Council. He received a JD and MS from New York University. He is the recipient of HUD’s John J. Gunther Award for Blue Ribbon Practices in Housing and Community Development, the Community Builder Award from Phipps Houses, and the Spirit of the City Award from the Cathedral of St. John the Divine.

Cathie Mahon

Ms. Mahon is President/CEO of Inclusiv, which works to bridge the credit union movement to the community development field, promoting financial inclusion and identifying and connecting credit unions to unserved and untapped markets and communities. Previously, Ms. Mahon served as Deputy Commissioner for Financial Empowerment with the New York City Department of Consumer Affairs and as the Policy and Program Director for the National Federation of Community Development Credit Unions

Sam Marks

Mr. Marks is CEO of FJC – A Foundation of Philanthropic Funds, a boutique public charity that offers a diverse menu of philanthropic services to a range of stakeholders, including donor advised funds and fiscal sponsorships. Sam comes to FJC from his role as executive director of the New York City office of Local Initiatives Support Corporation (LISC NYC) which supports local champions to advance equitable development of historically underinvested neighborhoods. Before joining LISC NYC, he was Vice President at the Deutsche Bank Americas Foundation, and director of housing development at WHEDCo. Earlier in his career he founded Breakthrough New York, a youth development program.

Jonathan Mintz

Mr. Mintz is Founding President and Chief Executive Officer of the Cities for Financial Empowerment Fund, a national non-profit organization that supports municipal efforts to help low-income families and individuals achieve long-term financial stability. He also founded and co-chaired the Cities for Financial Empowerment Coalition, which brings together pioneering municipal governments from across the country to advance innovative financial empowerment initiatives on the municipal, state, and national level. From 2006-2013, Mr. Mintz served as the Commissioner of the New York City Department of Consumer Affairs, having been appointed to the role by former New York City Mayor Michael R. Bloomberg.

Gwen Robinson

Gwen Robinson is the Director of Community Investment Data and Strategy at KeyBank. In this role she will serve as KeyBank’s Community Reinvestment Act (CRA) Officer and develops strategies to support Key’s companywide commitment to maintain its “Outstanding” CRA rating. Gwen has over 25 years of cross-sector community development experience. Before joining KeyBank, Gwen led a market research and strategic consulting practice for financial technology companies and impact investment funds. She has served as an executive in the New York State Department of Financial Services and as the CRA Officer for GE Capital Retail Bank, Goldman Sachs Bank, and Santander Bank. At Santander she led the turnaround of the bank’s community development programs and the creation of the bank’s $11 billion Inclusive Communities Plan

Prior to entering banking, Gwen was a program officer at the Annie E. Casey Foundation, where she managed a philanthropic portfolio supporting economic and financial inclusion. She began her career as a community organizer with the Industrial Areas Foundation, the nation's largest and longest-standing network of local faith and community-based organizations

Gwen holds a BA in political economy from Harvard College and a MS in economics from the Georgia Institute of Technology. She is currently enrolled in the business analytics program offered jointly by Harvard Business School and the Paulson School of Engineering at Harvard and serves on the New York Advisory Board for Enterprise Community Partners.

Merilyn Rovira

Merilyn Rovira returned to CDT in 2012 as a Senior Vice President responsible for Capital/Strategic Initiatives. She focuses primarily on developing new sources of long-term debt and equity capital and has led four capital raises that attracted more than $200 million in equity. She manages the company’s investor relations, government affairs, and impact evaluation and reporting activities. She had previously worked with CDT and its predecessor organization, the Local Initiatives Managed Assets Corporation (LIMAC) for 11 years. She was one of CDT’s founding officers and raised $32 million from 18 investors in its initial stock offering. With both LIMAC and CDT, she coordinated strategic planning efforts, initiated mortgage securitization programs, and marketed the firms’ loan purchase program to various affordable housing and community development lenders.

Merilyn has 35 years of experience in affordable housing development and finance. Between stints at CDT, she held various positions for Fannie Mae, where she headed the company’s multi-family and community development division in the mid-Atlantic region. She was the national account manager for two lenders and generated nearly $500 million annually in small multi-family loan purchases. As Fannie Mae’s senior deputy director for New Jersey, she implemented an $18 billion investment plan that involved single-family, 2-4 unit, multi-family, and community development loans and loan purchases. Earlier in her career, she spent three years as a mortgage officer for the NYC Department of Housing Preservation and Development, where she underwrote, closed, and managed loans totaling more than $100 million. Ms. Rovira has a BA in Economics, Magna Cum Laude the University of Colorado, Boulder and a Masters in City and Regional Planning from the University of California, Berkeley.

Alexa Sewell

Alexa joined Settlement Housing Fund as its President in January, 2014. She has 20 years of affordable housing and community development experience. Prior to joining SHF, Alexa served as the Senior Vice President of Corporate Strategy and External Affairs at The Community Preservation Corporation, an affordable housing lender. From 2006-2012, Ms. Sewell worked at the Department of Housing Preservation and Development (HPD) in various capacities, including as Assistant Commissioner of Federal Affairs, and most recently as Chief of Staff and Deputy Commissioner of Policy and External Affairs. Alexa served as Chief of Staff under three Commissioners and two Deputy Mayors. During Ms. Sewell’s tenure with HPD, the Agency designed and implemented Mayor Bloomberg’s ambitious New Housing Marketplace Plan, which created and preserved 165,000 units of affordable housing.

Hakim Thompson

Hakim Thompson is an Executive Director at JPMorgan Chase & Co., in the consumer home lending division. In this role, Hakim is focused on transforming the customer’s end to end experience when getting a mortgage with Chase. Hakim is a part of an innovation team who provides the strategy, design & execution of new home lending products that Chase customers experience via both mobile app,, and in-branch. Prior to working at Chase, Hakim co-founded a mortgage startup focused on first time homebuyers, and before that, spent 9 years at Goldman Sachs, working as a Vice President covering institutional clients investing & trading mortgage products. Hakim graduated from Princeton University undergrad in 2006, and received his MBA from MIT Sloan in 2010. Though he originally hails from Washington, DC, Hakim currently resides in Montclair, New Jersey with his wife Lauren, German Shepherd Bello, and baby girl due July 2019.

Mathew M. Wambua

Mr. Wambua joined The Richman Group of Companies as President of RHR Funding LLC in October of 2013. RHR Funding LLC is part of The Richman Group’s recently-established mortgage lending business, which includes RICHMAC Funding LLC. Mr. Wambua is charged with growing and expanding the firm’s mortgage lending platform both nationally and within the New York market. In March 2011, Mr. Wambua was appointed Commissioner of the New York City Department of Housing Preservation and Development. During his tenure, Mr. Wambua oversaw the financing of approximately 47,000 housing units, representing a $6 billion investment.

Joe Weisbord

Mr. Weisbord, the Board Secretary, is the Director of Credit and Housing Access at Fannie Mae. He is responsible for developing corporate-wide, strategic business initiatives to increase access to mortgage credit and affordable housing. He works with senior management, customers, regulators and a wide range of industry stakeholders to understand emerging market needs and to develop responses aligned with Fannie Mae’s historic mission, regulatory mandates and business objectives. Mr. Weisbord also led efforts to prevent foreclosures and reduce credit losses through partnerships with lenders, housing and credit counseling organizations, and government in distressed markets across the country. He joined Fannie Mae in 2005 to lead the company’s homelessness initiative, which invested in creation of over 7,800 units of supportive and affordable housing for homeless and at-risk individuals and families. Mr. Weisbord has over 30 years of experience in affordable housing finance, development and policy.

Valerie White

As Executive Director of LISC NYC, Valerie is responsible for advancing a platform of racial and economic equity by building on $3.1 billion in LISC NYC investments to spur affordable housing, economic development, health equity, and workforce development in underserved neighborhoods. In this role, Valerie leads the team in developing a vision, and advancing strategic policies and programs that foster equity and inclusion in disinvested communities. Before joining LISC NYC in April 2020, Valerie was Executive Vice President at Empire State Development (ESD), as well as Executive Director of the New York State Division of Minority and Women’s Business Development. Previously, she was Vice President at the Brooklyn Navy Yard Development Corporation and Managing Director at Standard & Poor’s Global Ratings (S&P). In addition to her extensive professional experience, Valerie also serves as an advisory board member for the Fordham Urban Law Center, director on the Fordham Law Alumni Association, and board member for BRIC Arts Media in Brooklyn. Valerie holds both a Bachelor’s degree in Communications and a J.D. from Fordham University, as well as a Master’s degree in Management and a Certificate in Organization Development from The New School.


Our Escalations program works directly with housing counselors statewide to resolve complex cases for homeowners seeking to avoid foreclosure. We leverage our extensive relationships with staff at banks and mortgage servicers to escalate cases and get results. The Escalations program is a component of the Attorney General’s Homeowner Protection Program (HOPP).

Housing Mobility

Call 311 or 646-786-0888

Our Housing Mobility Program coordinates long-term, affordable solutions for New Yorkers leaving homes they can no longer afford. The program helps transitioning homeowners explore their housing and financial options and offers tailored plans that include referrals and resources to help identify alternative affordable housing and access financial empowerment services.

New York State Mortgage Assistance Program

Go to to learn more.

New Yorkers across the state applied for the New York State Mortgage Assistance Program. NYS-MAP provided a 0% interest mortgage loan up to $40,000 to eligible New York homeowners at risk of foreclosure. Homeowners must have experienced a financial hardship and demonstrated an ability to afford their housing payments after receiving assistance. Home Resiliency Audit

Learn more at

Homeowners who are eligible for a free Home Resiliency Audit have an engineer visit their house and meet one-on-one with a housing counselor to discuss their vulnerability to future flooding. The result is a report and elevation certificate that allows homeowners to determine their future flood insurance rates and what mitigation options might fit their needs.

Senior Homeowner Initiative

The Senior Homeowner Initiative is a coordinated effort led by Center for NYC Neighborhoods and seven community based legal services and housing counseling organizations dedicated to serving and educating elderly homeowners. With the New York City Council as a principal supporter, this initiative focuses on integrating cross-sector services by coordinating with government partners, elected officials, and mortgage lenders to collectively reach out to community-based organizations and older homeowners, advance policies protecting seniors and homeowners, and provide services to address foreclosure, estate, and financial issues.