Escalations Program

Escalations ProgramIn 2009, the Center created the Escalations Program to assist housing counselors in New York City experiencing delays or other issues while seeking modifications for their clients. In 2012, the Escalations Program expanded statewide with the introduction of the Attorney General’s Homeowner Protection Program (HOPP). The Escalations Program leverages established relationships with staff at banks and mortgage servicers to resolve complex cases as quickly as possible. In essence, the Escalations Program helps counselors in our network make the most of their time so they can serve even more clients.